Frequently Asked Questions

Everything you need to know about sales intelligence with Ralix

Ralix is a Sales Intelligence Platform that monitors online communities (Reddit, forums) where your buyers discuss their problems. We extract pain points, questions, and trends—then help you use that intelligence to write better cold emails, create better content, and engage in the right conversations. Think of us as your market research team, running 24/7 to tell you exactly what your buyers are struggling with.

Intelligence → Better outreach → Higher reply rates. Generic cold email: "We help companies grow faster" → 2% reply rate Pain point-specific email: "I've been talking to SaaS founders who mention spending 3+ hours daily on lead research..." → 8-12% reply rate That's 4x more replies. When you know the exact pain points your buyers discuss, you can write cold emails that actually resonate. Ralix provides the intelligence—you execute the outreach.

No. Ralix provides intelligence, not leads. We DON'T give you: ✗ Email addresses ✗ Contact info ✗ Lists of people to message We DO give you: ✓ Pain points your buyers mention ✓ Questions they're asking ✓ Trending topics in your space ✓ Content ideas that will resonate Use Ralix WITH Apollo/LinkedIn to find leads, then use our intelligence to write better outreach to those leads. We make your outreach smarter, not bigger.

Currently: Reddit We monitor the subreddits where your specific buyers discuss their problems. You tell us about your product, and our AI identifies the most relevant communities to monitor. Coming soon: X (Twitter), LinkedIn groups, niche forums, Discord servers.

3-step process: STEP 1: WE LISTEN You tell us about your product. We monitor communities where your buyers discuss their problems. STEP 2: WE DISCOVER AI extracts pain points, questions, and trends from conversations. You see what your buyers actually care about. STEP 3: YOU ACT Use pain points in cold emails (via Apollo/Instantly). Comment helpfully on posts. Create content that resonates. Result: Better outreach, more replies, better conversations.

Ralix is complementary, not competitive. Think of your sales stack in layers: LAYER 1 - Lead Generation (Apollo, InstantData, LinkedIn): • Find WHO to contact • Get email addresses & phone numbers • Output: List of 500 leads LAYER 2 - Community Intelligence (Ralix): • Learn WHAT they care about • Extract pain points & trends • Output: "SaaS founders are struggling with CAC costs this month" LAYER 3 - Outreach (Instantly, Lemlist, HubSpot): • Send personalized emails using Ralix intelligence • Reference real pain points in your messaging • Output: 5% reply rate vs 2% generic Apollo finds the leads. Ralix tells you what to say to them.

Advanced Features are premium capabilities available on Scout and Hunter plans only. They turn your market intelligence into measurable outreach and revenue. The three Advanced Features: • Closed-Loop Attribution — Track which pain point hooks actually generate replies and meetings. See exactly which insights drive revenue instead of guessing. • AI Message Personalization — Generate 3–5 personalized email variants per prospect. Our AI matches relevant pain points to each prospect’s profile and tests different angles (direct, empathetic, data-driven) so you send what works. • API Access & Webhooks — Pull pain points, content ideas, and trends via REST API. Receive webhooks when new intelligence is discovered. Integrate Ralix into your CRM, outreach tools, or custom dashboards without manual copy-paste. Together they move you from “here’s what the market said” to “here’s what to say, how it performed, and how to scale it.”

Closed-Loop Attribution tells you which pain point hooks and messages actually lead to replies and meetings. How it works: • You use Ralix email hooks in your outreach (e.g. in Instantly or another tool). • When a prospect replies, you either forward that reply to Ralix or send it via a webhook from your tool. • Ralix matches the reply to the specific hook or campaign you used. • You see a dashboard: “Hook A (deliverability) drove 22% of replies; Hook B (cost) drove 45% of meetings.” Why it matters: You stop guessing what works. You see which pain points and angles convert, so you can double down on them and prove ROI to your team or clients. Available on Scout and Hunter.

AI Message Personalization generates several ready-to-use email variants per prospect, each tied to real pain points from your Ralix library. How it works: • You enter prospect context (role, company, industry, or a short profile). • Ralix finds the most relevant pain points from your library for that profile. • Our AI produces 3–5 full variants with different angles (e.g. direct, empathetic, data-driven). • You pick one (or run small tests) and send. Over time, you see which angles and pain points get the best reply rates. Benefit: Less time writing from scratch, more consistency, and learn what actually works for different roles and industries. Available on Scout and Hunter.

API Access and Webhooks let you use Ralix intelligence inside your own tools and workflows—no manual exporting or copy-pasting. API Access (REST): • Request pain points, content ideas, email hooks, and trends from your account. • Filter by product, date, and other params. • Use it in scripts, internal dashboards, CRMs, or outreach tools. Webhooks: • Register a URL and choose events (e.g. new pain point, new content idea). • When something new is discovered, Ralix sends a signed POST to your URL. • Your system can then update workflows, trigger actions, or sync data automatically. API and Webhooks are included on Scout and Hunter only. Free plans do not include API access. See the User Guide and API docs (linked in the footer) for setup and examples.

Your account stops analyzing new conversations. You'll see an upgrade prompt: • Scout ($99/mo) - 500 signals/month, 25 communities, saves 5-10 hours/week • Hunter ($299/mo) - Unlimited everything, multi-brand support, 10x lead efficiency The 50 conversations are LIFETIME, not monthly. Free tier is for testing, not for running your operation long-term.

Create multiple "Accounts" (one per client/brand/product). Each Account has: • Its own communities • Its own intelligence (pain points, content ideas, trends) • Completely separate data Example: Agency with 3 clients • Client A (SaaS) - 50 communities • Client B (E-commerce) - 30 communities • Client C (Consulting) - 25 communities Total: 105 communities, all included. Switch between clients with one click. Perfect for agencies.

Timeline after signup: First 24 hours: • Complete setup (5 minutes) • AI identifies relevant communities • First pain points and conversations appear First week: • 15-30 market signals discovered • Export pain points for cold email hooks • Start using intelligence in your outreach First month: • 50-100+ pain points in your library • 10-20 content ideas generated • See improvement in outreach reply rates Most users see their outreach improve within the first week of using Ralix intelligence.

Yes. Cancel with one click. No phone calls, no hassle, no fees. You keep access until the end of your billing period, then switch to free tier (50 lifetime conversations). Your data stays intact if you want to come back.

Yes. 7-day money-back guarantee on all paid plans. If Ralix isn't providing useful intelligence, email us within 7 days for a full refund. No questions asked.