Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account or update your profile
• Use our AI marketing services
• Connect your social media accounts
• Contact us for support
• Subscribe to our newsletter

This may include:

• Name and email address
• Account credentials for connected platforms
• Campaign data and marketing content
• Usage analytics and performance metrics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Develop new products and services
• Personalize your experience
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With trusted service providers who assist in our operations
• In connection with a business transfer or acquisition

We may share aggregated, non-personally identifiable information for research and analytics purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Secure data centers and infrastructure
• Employee training on data protection

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods to:

• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and develop new features
• Maintain business records

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your data
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to certain processing
• Data portability
• Withdraw consent where applicable

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our service integrates with third-party platforms (social media, payment processors, analytics providers). These services have their own privacy policies, and we encourage you to review them.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: contact@@ralix.ai
• Website: https://ralix.ai